When Virginia Commonwealth University’s basketball team kept advancing in the NCAA basketball tournament this past spring, the communications team managed it as a crisis.
It was a good crisis, but it was still a crisis,” said Pam Lepley, executive director, Division of University Relations at VCU. “Treating it like a crisis enabled us to streamline our decision making process.”
Promoting the team’s athletic success happened naturally. But this was also a time for VCU to shine and to highlight its academics and gain additional donor support. That meant that many departments were involved in communications efforts, including Student Affairs, Business Services, IT, Alumni Relations, Development and Police.
“It was one wild world,” said Anne Buckley, director of communications and public relations for VCU. “It was exhilarating, exhausting, extreme…. It was every ‘X’ word.”
“This was an opportunity to highlight messages that are often ignored,” Anne said. One story that was placed during this time was about VCU’s diversity.
The excitement around the Rams journey to the Final Four also met a much larger presence on social media platforms. Three people were assigned to social media around the clock. The school’s Twitter presence increased 7, 551 percent!
VCU placed 20 home page features on its website during the period. “We reached ‘volcanic’ status in Google trends,” Pam noted.
The communications team also was diligent in capturing all of the moments and created a digital archive.
“Certainly the VCU team was a champion,” Pam said. “University wide, the communications teams were champions, too.”
2 thoughts on “The Big Game: When Athletics Shine the Spotlight on a University”
How did their PR plan change after the game was over? DId they see a spike in admissions or did the hits continue?
Great question Tammy. I followed up with Anne Buckley at VCU and this is what she told me, “We have seen an increase in interest to VCU, but we won’t have numbers for applications until next time around because accepances were already out when the tournament began. The media hits and web hits continued at an elevated level until the end of the month. They have leveled off again now. We expect a big increase in interest again when preview packages start getting written for the new season.”
By the way, VCU will be discussing the PR efforts during the Virginia Press Women conference, Oct. 1. Be sure to save the date.