Start Something That Matters

I’d been hearing about TOMS shoes and how cool they are. Plus, they give back.

(Photo: TOMS website)

Fortunately, the founder, or Chief Shoe Giver of TOMS, published a book called Start Something that Matters. In it Blake Mycoskie tells the story of TOMS. The business model is simple: “With every pair you purchase, TOMS will give a pair of new shoes to a child in need. One for One.”

The book isn’t all about TOMS, though. Blake also shares lessons learned from other organizations, such as FEED projects, chartity: water and TerraCycle. Some I had read in other books but it’s always good to hear them again.

I read this as part of my business book club. TOMS built a business based on social innovation, and we wondered if it’s possible to build pockets of social innovation within an organization, especially if a company is already large and established. Trying to change an entire culture might be difficult, but we decided if you create a pocket you might have success, and it could spread. That’s actually one of the reasons for the book club – to bring different functions of the organization together for discussion.

Blake talks about the need to “find your story.” The TOMS story resonates and is easy to tell. Is your organization’s story easily told? What about your personal story? If not, how can you make it so it is?

Stories must be specific and you must know your audience. Blake writes, “Make sure your story is crafted to appeal to the people you really want to become your supporters and that it draws from your core strength.”

One section that resonated with me and of which I need constant reminding was the chapter, “Keep it Simple.” He shared simple ideas that became great companies, including Chipotle and Craigslist.

He also talked about the need to create a simple environment in which to live and work. I confess that after reading that chapter, which stressed uncluttering your workspace, I cleaned out an entire file cabinet. I didn’t need the materials and even though they were out of site, they were weighing me down. Now I can focus on my priorities.

Although I’ve not met Blake, I suspect the book is a lot like he is – filled with energy. If you want a quick read that shares innovation, good life lessons and the story of TOMS, this is the book for you. Plus, if you purchase a book, a new book will be provided to a child in need.

Note: I didn’t purchase my book. I received it when I was selected for the Books for Bloggers Program. I’ve shared my copies (I received two) with others because the book is an easy read with wisdom worth sharing.

All I Want for Christmas…Is an Empty Inbox

Country mailboxes

(Photo by Cynthia Price)

I’ve written previously about my inability to keep my inbox empty. Part of it is I receive about 100 emails a day. If I travel and miss a week, I’m behind 500 some emails. I didn’t even factor in the weekends, although the numbers do decrease.

Now before you think your email goes into a black hole, it doesn’t. I read every one.

The ones I can delete immediately, I do. The ones that require a simple answer, I immediately respond to.

My problem, it turns out, is that I use my inbox as a reminder list. I recently read a great post about email Zen by Leo Babauto.

He had the usual suggestions that I’ve read elsewhere and shared on this blog.

But the two suggestions that resonated with me included:

  1. If the email requires action, make a note of the action on your to-do lists.
  2. If you need to follow up on the email later, or are waiting for a response, note it on a Waiting For list.  I’ve actually found it easier to add it on my to-do list at the bottom under my FYIs.

I read the blog last weekend and have worked to implement the suggestions throughout this week. Since implementing these two tips, my inbox is down 150 emails!

I still have a ways to go but I’m confident, I just may get my Christmas wish!

PS If you like this post, please no emails. I’d love for you to write a comment on my blog instead.

AP Compiles Holiday Style Guide

This New Year’s Eve will you be sipping champagne or Champagne? How do you spell the Jewish holiday? Are you in favor of regifting? Or is re-gifting?

The holidays have enough stress without figuring out the correct way to reference a holiday or term.

(Photo by Cynthia Price)

To remove that holiday stress, the Associated Press has compiled a Holiday Style Guide of words, phrases and definitions to help its members and subscribers with spelling and usage of traditional terms for religious and cultural holidays in December and January.

Here are a few of them:

 

Boxing Day
Post-Christmas holiday Dec. 26 In British Commonwealth countries.

Champagne
Capitalize sparkling wine from the French region uncorked to celebrate New Year’s.

Christmastime
One word.

Christmas tree
Lowercase tree and other seasonal terms with Christmas: card, wreath, carol, etc. Exception: National Christmas Tree.

Hanukkah
Eight-day Jewish Festival of Lights starting Dec. 20 this year.

Kriss Kringle
Not Kris. Derived from the German word, Christkindl, or baby Jesus.

Kwanzaa
African-American and Pan-African celebration of family, community and culture, Dec. 26-Jan. 1.

poinsettia
Decorative plant for Christmas; note the “ia.”

regifting
Passing along an unwanted present to someone else.

“The Twelve Days of Christmas”
Spell the numeral in the Christmas carol

Sorry, but I can’t help with the shopping and decorating.

Touch Points Provide Leadership Opportunities

In the preface of TouchPoints author Douglas Conant, president and CEO of Campbell Soup Company, explains that he doesn’t get tired of “ceaseless interruptions” because he doesn’t see them as that. Instead, he says, “They’re opportunities to touch someone and improve the situation.”

That really resonated with me. I have many interruptions in my day, and I often viewed them as disruptive. But after reading this book, I have a new perspective on each of these interactions.

Conant and his co-author Mette Norgaard argue that through these interactions leaders are able to increase their impact and promote their organization’s strategy and values.

In the book the authors discuss the TouchPoint Triad: Listen, Frame, Advance. A good starting point is to ask the question, “How can I help?” Framing the issue ensures that we have the same understanding of the issue. Advancing means deciding what steps to take next. A final point, they make is to follow up to see how things worked out.

This isn’t a weighty book, but it definitely changed my approach to the opportunities I have to interact each day.

How do you spend your day? Do you have interruptions or opportunities?

 

Trial by Tweet: Enhancing the Image of Virginia Wine

We all know social media is a viral, but if you are marketing a product you should not “discount the value of the tangibles in a virtual world.”

That’s according to Annette Boyd, director of the Virginia Wine Board Marketing Office, who shared her experiences with enhancing the image of Virginia wine through social media to PR practitioners.

“Wine is very personal,” Annette told the group. “You make the product come to life.” She said it’s about tasting it, seeing it and smelling it. (To reinforce that, wine was served during the talk.)

Twitter was chosen as the platform to communicate about the Virginia wine industry because it’s for “people you want to know” as opposed to Facebook, which Annette said is for “talking to people you already know.”

Her team had to get up to speed on using Twitter, but also had to initiate Virginia wineries into its use, including registering their handles even if they weren’t ready to embark on Twitter.

The first Twitter event was for media wine bloggers in 2009. It was used to kick off Virginia Wine Month in October. Bloggers were invited as well as consumers, but the only way a consumer was invited was to tweet to get an invitation. From that one event, 600 tweets went out about Virginia Wine Month with a potential of 48,000 impressions.

“It really got us engaged with Twitter for the first time,” Annette said.

The event also was successful in terms of sales. The Virginia Wine Board reported an increase of 11 percent in sales that month.

Virginia decided to vie to host the Wine Bloggers Conference in 2011. When it was announced in California that Virginia had won, there were groans, Annette said. But Virginia knew the conference would succeed because of the strong partnerships throughout the state, including with the Virginia Tourism Board and the state wineries.

To increase enthusiasm for the conference four virtual wine tastings were held via blogging and Twitter. The conference itself featured seven mystery tours giving bloggers a taste of Virginia wineries and a firsthand look at the region’s wineries. Forty-seven wineries participated.

The conference sold out and included attendees from around the U.S. Of the 335 participants 30 percent were from California and 23 percent from Virginia. Of the 129 blogs written 61 percent were positive and 4 percent were negative, mostly about the change in venue. There were more than 15,000 tweets leadings to 43.5 million potential impressions.

The Virginia Wine industry is a good example of embracing social media while not discounting the tangible. Do any of you have other examples of such success?